Terms of Service

5.1 Production Time Allocation

The following production time allocations apply to all Managed Website clients. Production time includes design, development, content updates, and any other billable work performed on the client's website within the applicable month.

• Month 1 (Initial Build): 20 to 30 hours of production time. This period covers the design, development, and launch of the client's website.
• Month 2 (Refinement): Approximately 10 hours of production time. This period covers post-launch refinements, revisions, and initial content updates.
• Month 3 through Month 11 (Active Maintenance): 5 hours or fewer of production time per month. This period covers ongoing maintenance, minor updates, and routine content changes.
• Month 12 and Beyond (Maintenance Rate): 1 hour of production time per month at the reduced maintenance rate. Clients with an active E-Commerce Add-On receive 2 hours of production time per month at the maintenance rate.

5.2 Unused Production Time

Unused production time does not carry over from one month to the next. Production time is allocated on a monthly basis and expires at the end of each billing cycle.

5.3 Additional Production Time

Any production work requested beyond the monthly allocation described in Section 5.1 is considered out-of-scope work and will be billed at the standard hourly rate of $100.00 per hour as described in Section 4, subject to written client approval.

5.4 Hosting Inclusion

Managed website hosting is included in all Managed Website plan pricing at no additional charge. Hosting fees are not billed separately at any point during the client's engagement, including during the initial build period, the active maintenance period, and the reduced maintenance rate period.

5.5 Website Build Cost Financing and Early Cancellation

The Managed Website monthly plan ($349/mo) is structured as a month-to-month service with no long-term contract. However, the monthly fee during the first 12 months represents the financed cost of designing and building the client's website, which has an equivalent upfront value of $3,995. By enrolling in the monthly plan, the client agrees to the following terms regarding the financed build cost:

• The client is not locked into a contract and may cancel the Managed Website service at any time with 30 days written notice.
• If the client cancels before completing 12 monthly payments, the remaining unpaid balance of the financed build cost becomes immediately due and payable. For example, a client who cancels after 6 months has paid $2,094 toward the $3,995 build cost and owes the remaining $1,901 upon cancellation.
• The remaining balance is calculated as: $3,995 minus the total monthly payments made to date. Igniter Digital will issue a final invoice for the outstanding balance upon receipt of the cancellation notice.
• After the client has completed 12 monthly payments, the financed build cost is fully satisfied. The client may then continue service at the reduced maintenance rate ($99/mo) or cancel at any time with 30 days notice, with no further financial obligation related to the website build.
• This financing obligation applies only to the website build cost. It does not apply to any other services (SEO, Social Media Management, etc.) that may be bundled with the Managed Website plan.
• Clients who pay the one-time upfront fee of $3,995 are not subject to this financing obligation and may cancel ongoing maintenance services at any time with 30 days notice.

13.1 Enrollment

Affiliates must be approved by Igniter Digital. We may decline or terminate any affiliate at our discretion.

13.2 Commissions

• Commissions are paid on qualifying new customer payments referred through your unique tracking link.
• The default commission rate and cookie window are shown in your dashboard and may be updated with notice.
• Self-referrals, existing customers, and refunded, charged-back, or fraudulent transactions do not qualify.

13.3 Attribution

Referrals are attributed on a last-click basis within the active cookie window. Cookies may be cleared or blocked by the visitor's browser; Igniter Digital's tracking data is final.

13.4 Payouts

• Commissions move from Pending to Approved once the underlying customer payment clears the refund window.
• Approved commissions are paid on a monthly cycle, subject to the minimum payout threshold.
• You are responsible for any taxes on amounts you receive.

13.5 Promotion Guidelines

You may not:

• Bid on Igniter Digital branded keywords in paid search.
• Misrepresent our products, pricing, or guarantees.
• Send unsolicited email (spam) or use deceptive marketing.
• Use coupon, cashback, or incentive sites without prior written approval.

13.6 Termination

Either party may end this agreement at any time. Unpaid commissions earned in good faith prior to termination will be paid on the next regular cycle.

13.7 Changes

We may update these terms from time to time. Continued participation after changes are posted constitutes acceptance.

14.1 Eligibility

The Program is open to existing Igniter Digital clients in good standing. Self-referrals, referrals within the same company, and referrals already in active sales conversations do not qualify.

14.2 Referral Reward

You will earn a one-time cash reward calculated as a percentage of the referred client's first payment, as shown in your dashboard. The percentage and maximum reward may be updated with notice.

14.3 Attribution

Referrals are tracked through your unique referral link. The referred client must sign a contract and make a first payment within the active cookie window. Igniter Digital's tracking data is final.

14.4 Reward Status

Rewards begin as Pending once a referral converts. They move to Approved after the referred client's first payment clears any refund or chargeback window. Approved rewards are paid on a regular schedule.

14.5 Payment

You are responsible for any taxes on amounts you receive. We may require a completed W-9 (US) or W-8BEN (non-US) before issuing your first reward.

14.6 Program Changes

We may update these terms or pause the Program at any time. Continued participation after changes are posted constitutes acceptance.

15.1 Consent

By providing your mobile phone number and checking the SMS consent box on our contact form, you expressly consent to receive SMS messages from Igniter Digital related to your inquiry, scheduled appointments, and service-related updates. This consent is voluntary and is not a condition of purchasing any product or service.

15.2 Message Types

Messages may include responses to inquiries submitted through our website, appointment reminders, onboarding information, and service-related updates. We do not send unsolicited promotional SMS messages.

15.3 Frequency

Message frequency varies and is based on the nature of your inquiry or active service engagement. You will not receive messages unrelated to your consent.

15.4 Rates

Standard message and data rates may apply. These charges are determined by your mobile carrier and plan.

15.5 Opt-Out

You may opt out of SMS communications at any time by replying STOP to any message. You will receive a single confirmation and no further messages will be sent. To re-subscribe, contact us directly.

15.6 Help

Reply HELP to any SMS message for assistance. You may also contact us at contact@igniterdigital.com or (615) 235-9995.

15.7 Non-Sharing of Mobile Data

Your mobile phone number and SMS consent will not be sold, rented, or shared with third parties for their own marketing or promotional purposes. Mobile information may be shared with our SMS platform provider solely to facilitate message delivery, subject to appropriate confidentiality obligations.

15.8 Carrier Disclaimer

Igniter Digital is not liable for delayed or undelivered SMS messages. Carrier support is not guaranteed for all mobile networks.